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Zeitgeist (“Zeitgeist”, “we”, or ”us”) respects your privacy. Unless otherwise specified in writing, this privacy policy (the “Privacy Policy”) applies to all of the services offered by Zeitgeist, including, without limitation, zeitgeistmobility.com and any other websites owned or operated by Zeitgeist (the "Website"), all Zeitgeist mobile apps and other software provided by Zeitgeist (collectively the "Zeitgeist Apps"), the Zeitgeist email list, and any and all services provided in connection with the Website, the Zeitgeist Apps, and your Zeitgeist bicycle ("Zeitgeist bike”; collectively the “Services”). The Privacy Policy describes, amongst other things, the information we may collect from anyone who uses or accesses any or all of the Services (a “User”); how we collect, use, disclose, and store this information; and some of your rights in connection with this information. By accessing and/or using any of the Services you are agreeing to the terms of the Privacy Policy.
  1. Personal Information

For the purposes of the Privacy Policy, personal information means information about an identifiable individual (“Personal Information”). This includes any factual or subjective information, recorded or not, about an identifiable individual but does not include the name, title, business address, or telephone number of an employee of an organization.

  1. Collection of Personal Information

User Information:  Zeitgeist collects various types of Personal Information in connection with the Services, including any or all of the following:

Personal Information you provide to us when you purchase a Zeitgeist , create a user account (“Account”), and/or register for the Zeitgeist email list. This may include your full name, email address, phone number, address, country, height, weight, age, sex, and your Zeitgeist (“Zeitgeist”, “we”, or ”us”) respects your privacy. Unless otherwise specified in writing, this privacy policy (the “Privacy Policy”) applies to all of the services offered by Zeitgeist, including, without limitation, zeitgeistmobility.com and any other websites owned or operated by Zeitgeist (the "Website"), all Zeitgeist mobile apps and other software provided by Zeitgeist (collectively the "Zeitgeist Apps"), the Zeitgeist email list, and any and all services provided in connection with the Website, the Zeitgeist Apps, and your Zeitgeist bicycle ("Zeitgeist bike”; collectively the “Services”). The Privacy Policy describes, amongst other things, the information we may collect from anyone who uses or accesses any or all of the Services (a “User”); how we collect, use, disclose, and store this information; and some of your rights in connection with this information. By accessing and/or using any of the Services you are agreeing to the terms of the Privacy Policy.

1. Personal Information

For the purposes of the Privacy Policy, personal information means information about an identifiable individual (“Personal Information”). This includes any factual or subjective information, recorded or not, about an identifiable individual but does not include the name, title, business address, or telephone number of an employee of an organization.

2. Collection of Personal Information

User Information:  Zeitgeist collects various types of Personal Information in connection with the Services, including any or all of the following:

  • Personal Information you provide to us when you purchase a Zeitgeist , create a user account (“Account”), and/or register for the Zeitgeist email list. This may include your full name, email address, phone number, address, country, height, weight, age, sex, and your Zeitgeist bike’s digital serial number;
  • information from your computer/s and/or mobile device/s, including any or all of the following:
  • IP address;
  • language preference;
  • operating system;
  • UDID, MAC address, IFA, or similar identifiers;
  • screen resolution;
  • the type of device and/or browser used to access or use the Services;
  • referrer website;
  • information or text that you provide or communicate in connection with the Services;
  • Internet service provider;
  • technical facts regarding your device;
  • the number of links or buttons you click within the Services;
  • the date and time of your visit;
  • the content you viewed and/or stored; and
  • searches/queries that you conducted via the Services (including location services)

3. Use of Personal Information

In general, we use the Personal Information we collect in order to provide, maintain, protect, and improve the Services, to develop new services, and to Protect Zeitgeist and our Users. More specifically, we may use your Personal Information for the following purposes:

  • to process your transaction and/or fill your order and to provide you with information and/or the Services. This may include, for example, responding to your warranty, order, and/or sales inquiries; processing your request to join our email list; and/or implementing anti-theft measures;
  • to establish and maintain commercial relationships, including to issue invoices, administer accounts, collect and process payments, and to fulfill contractual obligations;
  • to analyze User behaviour and trends and for auditing, data analysis, and research purposes, including in order to operate, provide, improve, develop, create, and/or maintain products, the Services, and customer communications;
  • to send you administrative messages and other information about Zeitgeist and to communicate with you about your purchase/s, your Account, and/or customer service issues;
  • to support products and/or the Services you obtain from us, including notifying you of a product update or fix;
  • to provide you and other Users with our location services. This may include, for example, creating Adaptive Routes, communicating to you the location of your Zeitgeist bike, and communicating to other Users the locations of their respective Zeitgeist bikes. Please note that your location information will be completely anonymous to other Users, unless you actively decide to share this data (for example, by choosing to share access to your Account with other people, or by publicly posting your location/s);
  • to comply with any applicable law and to assist law enforcement agencies under any applicable law when we have a good faith belief that our cooperation with law enforcement agencies is legally mandated or meets the applicable legal standards and procedures, and to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of the Services; and
  • for any other purpose to which you consent. As new purposes may develop over time, we may update these purposes; we encourage you to review the Privacy Policy periodically

4. Disclosure of Personal Information

(a) Third Party Service Providers: Zeitgeist may share Personal Information we collect about you, including your location information, with third parties that provide services to us and/or on our behalf. This may include organizations or individuals retained by Zeitgeist to: (i) collect, track, store, process, and enhance information that includes User data; (ii) provide database services; (iii) provide technical services; and (iv) deliver Zeitgeist bikes and other products to you. We may share Personal Information we collect about you with telecom partners and OEM partners and other third party organizations and individuals, as necessary for legitimate business purposes. We may share Personal Information we collect about you with postal and/or government authorities, such as customs authorities, involved in filling your order.

(b) Additional Disclosure: It may be necessary−by law, legal process, litigation, and/or requests from public and/or governmental authorities within or outside your country of residence−for Zeitgeist to disclose Personal Information we collect about you. We may also disclose Personal Information about you if we determine that, for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate; if we determine that disclosure is reasonably necessary to enforce our Terms of Service, End User License Agreement, Limited Warranty, and/or Terms and Conditions of Sale; if we determine that disclosure is reasonably necessary to protect our operations and/or Users; or for any other purpose to which you consent. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party or third parties.

5. Non-Personal Information

(a) Collection, Use, Transfer, and Disclosure: We collect data in a form that does not, on its own, permit direct association with any specific individual (“Non-Personal Information”). We may collect, use, transfer, and/or disclose Non-Personal Information at any time and for any purpose. Moreover, we may transfer and/or disclose Non-Personal Information to any employee, contractor, agent, or third party.

(b) Combination with Personal Information: If we do combine Non-Personal Information with Personal Information the combined information will be treated as Personal Information for as long as it remains combined.

6. Analytics

(a) Third Party Providers: Zeitgeist allows certain authorized third party providers to collect, track, and store certain information, including Personal Information, about Users for the purpose of providing analytics services to us (any of these third party providers a “Third Party Provider”). Zeitgeist uses these analytics services for the purpose of optimizing the Services and gathering demographic information about our User base as a whole.

(b) Collection of Information: While Zeitgeist does not use cookies or pixel tags to collect information, Third Party Providers may collect User information by using cookies and other online tools such as pixel tags in connection with the Services. Third Party Providers may collect the following information:

  • your IP address;
  • the date and time you accessed the Services;
  • referring and exit websites and applications;
  • the pages you accessed while visiting the Website;
  • the device from which you accessed the Services; and
  • the location from which you accessed the Services

(c) Cookies: A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Third Party Providers may use cookies to collect information about when you access and/or use the Services. You can set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to reject any cookies. Since many websites use cookies to allow visitors to navigate easily, you may find that some websites or pages do not work well if you reject the cookies associated with them.

(d) Pixel Tags: A pixel tag, also known as a clear GIF or web beacon, is a type of technology placed on certain pages of a website or within the body of an email (but not on your computer) for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.

(e) Third Party Providers: The following is a list of the Third Party Providers, including links to their respective privacy policies:

We urge you to read about the Third Party Providers’ respective privacy practices prior to accessing and/or using the Services.

7. Security

(a) Storage of Personal Information: We store, access, and use Personal Information in Canada. Personal Information may also be stored, accessed, or used outside of Canada. For example, when we engage a service provider outside of Canada, Personal Information may be stored, accessed, or used in any country where the service provider is located, or from which it provides services. Moreover, we store certain data and information, including Personal Information, on Amazon Web Services’ (“AWS”) servers. We urge you to click the following link and read about Amazon’s privacy practices prior to accessing and/or using the Services: http://aws.amazon.com/privacy/. Personal Information may be subject to the local laws of the jurisdictions within which it is collected, used, disclosed and/or stored, and may be accessed by governmental authorities in those jurisdictions.

(b) Security Measures: We work hard to protect Zeitgeist and our Users from unauthorized access to, or unauthorized alteration, disclosure, or destruction of, information we hold. We have implemented the following security measures in furtherance of this aim:

  • SSL encryption;
  • token-based authentication;
  • firewalls and Amazon Security Groups; and
  • restriction of access to Personal Information to those employees, contractors, and agents that require access to that Personal Information in order to perform their duties for Zeitgeist

(c) Limitations: We implement commercially reasonable systems, applications, and procedures to secure Personal Information and to minimize the risks of theft, damage, loss of information, and unauthorized access, disclosure, modification, or use of Personal Information. However, these measures are unable to provide absolute assurance. Therefore, although we take great efforts to protect Personal Information we collect about you, we cannot guarantee, and you cannot reasonably expect, that our databases and/or the Services will be immune from any malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

(d) Sharing Information Publicly: Some of the Services may allow you to share information publicly. Any Personal Information you post or share publicly via the Services may be read, collected, or used by others. You are responsible for the Personal Information you choose to share or submit in these instances. Please take care when using these features.

(e) Do Not Track: Zeitgeist respects Do Not Track requests. However, Third Party Providers may or may not respect Do Not Track requests. We urge you to read about the Third Party Providers’ respective privacy practices prior to accessing and/or using the Services.

8. Access and Control

You may be able to access the Personal Information we hold about you, and help us ensure that it is accurate, complete, and up to date, by logging in to your Account, reviewing your receipts and order confirmations, and/or by sending an email to info@zeitgeistmobility.com. For Personal Information not available online or via email, we will provide you with access in accordance with applicable laws for any purpose including to request that we correct the data if it is inaccurate or delete the data if Zeitgeist is not required or permitted to retain it by law. We will endeavour to provide the Personal Information in question within a reasonable time. We may decline to process requests that are frivolous or vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

9. Retention

We retain your Personal Information as long as it is necessary and relevant for our operations. In addition, we retain Personal Information and Non-Personal Information from closed Accounts as needed to comply with our legal and regulatory obligations, to resolve disputes, to investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

10. Children

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use or access the Services. By accessing or using the Services you represent that you are 13 years of age or older. If we learn that we have collected the Personal Information of a child under 13 years of age, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete that information as soon as possible.

11. Application of the Privacy Policy

As set forth above, the Privacy Policy applies to all of the Services. The Privacy Policy does not apply to any websites, products, or services offered by other companies or individuals, including third party websites, products, or services that may be displayed to you by or in connection with the Services, or other sites linked from the Services. We encourage you to learn about the privacy practices of those third parties. Moreover, the Privacy Policy does not cover the information practices of other companies and organizations who advertise Zeitgeist and/or the Services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.

12. Changes to the Privacy Policy

If we decide to make material changes to the Privacy Policy, we will notify you and other Users by placing a notice on this site and/or by sending you a notice to the email address we have on file for you, and we will make such revised Privacy Policy and changes available upon request to the Zeitgeist privacy officer, set forth below. Any such changes will be effective immediately and, unless stated otherwise, will apply to all Personal Information. Zeitgeist will obtain the necessary consent/s required under applicable privacy laws if it seeks to collect, use, or disclose your Personal Information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

13. Contacting Us

If you have any questions, comments, or concerns about the Privacy Policy, or if you would like to review Personal Information we collect about you, you can contact our privacy officer, Kartik Ram, kartik@zeitgeistmobility.com or you can write to us at the following address:

Zeitgeist, 144 Park St, Unit 1404, Waterloo, ON N2L 0B6

 

 

  • ’s digital serial number;
  • information from your computer/s and/or mobile device/s, including any or all of the following:
  • IP address;
  • language preference;
  • operating system;
  • UDID, MAC address, IFA, or similar identifiers;
  • screen resolution;
  • the type of device and/or browser used to access or use the Services;
  • referrer website;
  • information or text that you provide or communicate in connection with the Services;
  • Internet service provider;
  • technical facts regarding your device;
  • the number of links or buttons you click within the Services;
  • the date and time of your visit;
  • the content you viewed and/or stored; and
  • searches/queries that you conducted via the Services (including location services)
  1. Use of Personal Information

In general, we use the Personal Information we collect in order to provide, maintain, protect, and improve the Services, to develop new services, and to Protect Zeitgeist and our Users. More specifically, we may use your Personal Information for the following purposes:

  • to process your transaction and/or fill your order and to provide you with information and/or the Services. This may include, for example, responding to your warranty, order, and/or sales inquiries; processing your request to join our email list; and/or implementing anti-theft measures;
  • to establish and maintain commercial relationships, including to issue invoices, administer accounts, collect and process payments, and to fulfill contractual obligations;
  • to analyze User behaviour and trends and for auditing, data analysis, and research purposes, including in order to operate, provide, improve, develop, create, and/or maintain products, the Services, and customer communications;
  • to send you administrative messages and other information about Zeitgeist and to communicate with you about your purchase/s, your Account, and/or customer service issues;
  • to support products and/or the Services you obtain from us, including notifying you of a product update or fix;
  • to provide you and other Users with our location services. This may include, for example, creating Adaptive Routes, communicating to you the location of your Zeitgeist bike, and communicating to other Users the locations of their respective Zeitgeist bikes. Please note that your location information will be completely anonymous to other Users, unless you actively decide to share this data (for example, by choosing to share access to your Account with other people, or by publicly posting your location/s);
  • to comply with any applicable law and to assist law enforcement agencies under any applicable law when we have a good faith belief that our cooperation with law enforcement agencies is legally mandated or meets the applicable legal standards and procedures, and to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of the Services; and
  • for any other purpose to which you consent. As new purposes may develop over time, we may update these purposes; we encourage you to review the Privacy Policy periodically
  1. Disclosure of Personal Information

(a) Third Party Service Providers: Zeitgeist may share Personal Information we collect about you, including your location information, with third parties that provide services to us and/or on our behalf. This may include organizations or individuals retained by Zeitgeist to: (i) collect, track, store, process, and enhance information that includes User data; (ii) provide database services; (iii) provide technical services; and (iv) deliver Zeitgeist bikes and other products to you. We may share Personal Information we collect about you with telecom partners and OEM partners and other third party organizations and individuals, as necessary for legitimate business purposes. We may share Personal Information we collect about you with postal and/or government authorities, such as customs authorities, involved in filling your order.

(b) Additional Disclosure: It may be necessary−by law, legal process, litigation, and/or requests from public and/or governmental authorities within or outside your country of residence−for Zeitgeist to disclose Personal Information we collect about you. We may also disclose Personal Information about you if we determine that, for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate; if we determine that disclosure is reasonably necessary to enforce our Terms of Service, End User License Agreement, Limited Warranty, and/or Terms and Conditions of Sale; if we determine that disclosure is reasonably necessary to protect our operations and/or Users; or for any other purpose to which you consent. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party or third parties.

  1. Non-Personal Information

(a) Collection, Use, Transfer, and Disclosure: We collect data in a form that does not, on its own, permit direct association with any specific individual (“Non-Personal Information”). We may collect, use, transfer, and/or disclose Non-Personal Information at any time and for any purpose. Moreover, we may transfer and/or disclose Non-Personal Information to any employee, contractor, agent, or third party.

(b) Combination with Personal Information: If we do combine Non-Personal Information with Personal Information the combined information will be treated as Personal Information for as long as it remains combined.

  1. Analytics

(a) Third Party Providers: Zeitgeist allows certain authorized third party providers to collect, track, and store certain information, including Personal Information, about Users for the purpose of providing analytics services to us (any of these third party providers a “Third Party Provider”). Zeitgeist uses these analytics services for the purpose of optimizing the Services and gathering demographic information about our User base as a whole.

(b) Collection of Information: While Zeitgeist does not use cookies or pixel tags to collect information, Third Party Providers may collect User information by using cookies and other online tools such as pixel tags in connection with the Services. Third Party Providers may collect the following information:

  • your IP address;
  • the date and time you accessed the Services;
  • referring and exit websites and applications;
  • the pages you accessed while visiting the Website;
  • the device from which you accessed the Services; and
  • the location from which you accessed the Services

(c) Cookies: A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Third Party Providers may use cookies to collect information about when you access and/or use the Services. You can set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to reject any cookies. Since many websites use cookies to allow visitors to navigate easily, you may find that some websites or pages do not work well if you reject the cookies associated with them.

(d) Pixel Tags: A pixel tag, also known as a clear GIF or web beacon, is a type of technology placed on certain pages of a website or within the body of an email (but not on your computer) for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.

(e) Third Party Providers: The following is a list of the Third Party Providers, including links to their respective privacy policies:

We urge you to read about the Third Party Providers’ respective privacy practices prior to accessing and/or using the Services.

  1. Security

(a) Storage of Personal Information: We store, access, and use Personal Information in Canada. Personal Information may also be stored, accessed, or used outside of Canada. For example, when we engage a service provider outside of Canada, Personal Information may be stored, accessed, or used in any country where the service provider is located, or from which it provides services. Moreover, we store certain data and information, including Personal Information, on Amazon Web Services’ (“AWS”) servers. We urge you to click the following link and read about Amazon’s privacy practices prior to accessing and/or using the Services: http://aws.amazon.com/privacy/. Personal Information may be subject to the local laws of the jurisdictions within which it is collected, used, disclosed and/or stored, and may be accessed by governmental authorities in those jurisdictions.

(b) Security Measures: We work hard to protect Zeitgeist and our Users from unauthorized access to, or unauthorized alteration, disclosure, or destruction of, information we hold. We have implemented the following security measures in furtherance of this aim:

  • SSL encryption;
  • token-based authentication;
  • firewalls and Amazon Security Groups; and
  • restriction of access to Personal Information to those employees, contractors, and agents that require access to that Personal Information in order to perform their duties for Zeitgeist

(c) Limitations: We implement commercially reasonable systems, applications, and procedures to secure Personal Information and to minimize the risks of theft, damage, loss of information, and unauthorized access, disclosure, modification, or use of Personal Information. However, these measures are unable to provide absolute assurance. Therefore, although we take great efforts to protect Personal Information we collect about you, we cannot guarantee, and you cannot reasonably expect, that our databases and/or the Services will be immune from any malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

(d) Sharing Information Publicly: Some of the Services may allow you to share information publicly. Any Personal Information you post or share publicly via the Services may be read, collected, or used by others. You are responsible for the Personal Information you choose to share or submit in these instances. Please take care when using these features.

(e) Do Not Track: Zeitgeist respects Do Not Track requests. However, Third Party Providers may or may not respect Do Not Track requests. We urge you to read about the Third Party Providers’ respective privacy practices prior to accessing and/or using the Services.

  1. Access and Control

You may be able to access the Personal Information we hold about you, and help us ensure that it is accurate, complete, and up to date, by logging in to your Account, reviewing your receipts and order confirmations, and/or by sending an email to info@zeitgeistmobility.com. For Personal Information not available online or via email, we will provide you with access in accordance with applicable laws for any purpose including to request that we correct the data if it is inaccurate or delete the data if Zeitgeist is not required or permitted to retain it by law. We will endeavour to provide the Personal Information in question within a reasonable time. We may decline to process requests that are frivolous or vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

  1. Retention

We retain your Personal Information as long as it is necessary and relevant for our operations. In addition, we retain Personal Information and Non-Personal Information from closed Accounts as needed to comply with our legal and regulatory obligations, to resolve disputes, to investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

  1. Children

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use or access the Services. By accessing or using the Services you represent that you are 13 years of age or older. If we learn that we have collected the Personal Information of a child under 13 years of age, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete that information as soon as possible.

  1. Application of the Privacy Policy

As set forth above, the Privacy Policy applies to all of the Services. The Privacy Policy does not apply to any websites, products, or services offered by other companies or individuals, including third party websites, products, or services that may be displayed to you by or in connection with the Services, or other sites linked from the Services. We encourage you to learn about the privacy practices of those third parties. Moreover, the Privacy Policy does not cover the information practices of other companies and organizations who advertise Zeitgeist and/or the Services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.

  1. Changes to the Privacy Policy

If we decide to make material changes to the Privacy Policy, we will notify you and other Users by placing a notice on this site and/or by sending you a notice to the email address we have on file for you, and we will make such revised Privacy Policy and changes available upon request to the Zeitgeist privacy officer, set forth below. Any such changes will be effective immediately and, unless stated otherwise, will apply to all Personal Information. Zeitgeist will obtain the necessary consent/s required under applicable privacy laws if it seeks to collect, use, or disclose your Personal Information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

  1. Contacting Us

If you have any questions, comments, or concerns about the Privacy Policy, or if you would like to review Personal Information we collect about you, you can contact our privacy officer, Kartik Ram, kartik@zeitgeistmobility.com or you can write to us at the following address:

Zeitgeist, 144 Park St, Unit 1404, Waterloo, ON N2L 0B6